COVID19 Protocol

This COVID19 protocol is for the safety and assurance of our guests and staff.

The protocol as outlined below, is followed by our Business & Essential Services Protocol for guests staying at Africa Beach B&B.

Our COVID – 19 protocol includes but is not limited to:
Screening of guests – In order to prevent an infected person from checking into the hotel all guests will be required to:
·          Complete and Sign a questionnaire upon arrival
·         Allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitize their hands and proceed to check in.
If a guest’s temperature is high (actual temperature at screening should not exceed 38°C) and/or they have symptoms of the virus they will not be allowed to check-in and referred to a medical facility.
Educating staff – we are educating our staff on an ongoing basis on the current national guidelines and measures that need to be applied to prevent the spread of this virus.
Hand sanitizers – alcohol based hand sanitizers are available throughout the guest house for use by staff and guests alike. We encourage our staff to use these sanitisers on regular intervals in all areas of the guest house including the kitchen, laundry and other back office areas.
Personal Hygiene – we are also requesting our staff and guests to follow the golden rules of personal hygiene such as the frequent and thorough washing of hands, avoiding of touching eyes, nose and mouth and sneezing and coughing into a tissue that is safely discarded or, alternatively, sneeze or cough into the crook of the elbow.
Preventative disinfection - Our public areas such as our restrooms, restaurant, counters and table tops, hand rails, door knobs and front and back office surfaces are and will be wiped down on a regular basis throughout the day with a polycide chemical (disinfectant cleaner).
Protective Wear – all our staff are issued with facemasks and required to wear them as per official guidelines. Our housekeepers are also required to wear gloves at all times.
Social distancing – we encourage our staff and guests to avoid close contact with people who are coughing, sneezing and feverish and to report any symptoms of respiratory illness to our management, which will take the necessary action.
Breakfast – we trust that our guests will understand and appreciate that we are temporarily replacing our breakfast buffet with an a la carte breakfast option to avoid any instance of buffet contamination.
These guidelines are taken from the National Institute of Communicable Diseases ( NICD ) guidelines and the South African Department of Health advises, that in the event of anyone feeling ill and possibly having contracted the corona Virus, the NICD hotline be contacted on 080 002 9999.

Business & Essential Services Protocol

Check-in and Check-out

All items on the front desk (pen, registration form and room key) and the receptionist’s hands must be sanitized, in front of the arriving/departing guest, prior to any guest interaction. Guests are required to sanitize hands and credit cards, prior to any guest interaction.

The credit card machine is sanitized before and after every use.
Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing. We have erected a Perspex screen across the front of our reception desk computer staions to keep guests and staff safe.

Guest behaviour

Guests are allowed to leave their rooms to go to their respective places of work and return. Guests may make use of the swimming pool while observing strict social distancing practices. Social distancing applies to all public areas. Visitors are strictly prohibited.
Cleaning of Rooms

Our staff will clean each room every day and exchange linen every four days.
Where guests have checked out, departed rooms are cleaned and sanitized.

Linen and towels are tumble-dried after having been washed ,until fully dry and will therefore be heated enough to kill any potential viral matter. All linen is also ironed on a hot setting thereafter.
Food and Beverage

Breakfast will be served on an a la carte basis instead of buffet style. On request breakfast packs are prepared for consumption in the guestroom.
Used crockery and cutlery are washed at the highest temperature as per standard.
Delivery and acceptance of goods

All goods are received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances.
Following receipt of goods, the packaging is sprayed and wiped down with polycide and left for a minimum of five minutes before packaging is opened.
All surfaces that come into contact with delivered goods must be sanitized also.
All the above guidelines must be followed and will be reviewed and adjusted according to current governmental legislation

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